Reference

How Your 4dpick Account Works — The Rules That Apply

These terms set out what you agree to when you open and use a 4dpick account, including how your wallet, deposits and withdrawals are handled.

Covers all account activityApplies to Touch 'n Go eWallet, Boost & GrabPay depositsGoverned by the law of your jurisdictionUpdated terms take effect on publication
4dpick How Your 4dpick Account Works — The Rules That Apply
HOW WE HANDLE THIS

Data, Security and Account Retention Under These Terms

We keep your account data only for as long as your account is active or as required under the applicable jurisdiction. Security on the platform uses SSL encryption across all pages and account actions — this covers the moment you enter your Touch 'n Go eWallet or Boost payment details through to when a withdrawal confirmation lands in your wallet. If you want to request changes to your account details, or ask what data we hold, contact support with your registered account email and we will process the request in line with the current terms.

Data Retention

Account and transaction records are kept for the period required by the applicable jurisdiction. You can request a summary of what we hold at any time through support.

Account Security

SSL encryption covers every session, every payment step and every account action — from login through to your GrabPay or DuitNow withdrawal confirmation.

Cookie Use

We use session cookies to keep you logged in across mobile and browser. No third-party advertising cookies are placed without disclosure in the applicable policy.

Requesting Changes

To update personal details or raise a data query, contact us via email with your account ID. We handle each request individually and confirm completion in writing.

TERMS QUERIES

How to Reach Us About These Terms

If a clause is unclear or you want to flag something specific to your account, our support team can walk you through the relevant section. You can reach us via live chat from inside your account, or by email if the matter needs a written trail. For payment disputes involving Touch 'n Go eWallet, Boost or GrabPay, include your transaction reference when you write in — it speeds up the review considerably.

Team online

Live Chat

Open your account dashboard and start a chat session for immediate help with any clause or account question related to these terms.

Email Support

Send a written query with your account ID and the specific term you are asking about. Useful for payment disputes needing a reference trail.

Account Help Page

The help section inside your account lists common terms questions, covering wallet rules, account access, and how disputes are logged.

Common Questions About These Terms

These are the questions we get most often about how these terms work in practice — covering your account rights, payment rules, dispute handling and what changes when we update the terms.

Yes, if your region is supported and local law permits access, these terms apply to your account from the moment it is created, regardless of which Malaysian city you are in.

Any wallet balance not under dispute remains accessible once the suspension is reviewed. Balances linked to an open dispute are held until the dispute is resolved and a decision is confirmed.

Yes — your acceptance of these terms applies to your account, not a specific device. Switching between the mobile browser and desktop carries the same agreement, and no re-acceptance is needed per session.

The current version is always published at 4dpick. We may notify you via your registered email, but continuing to use the account after any update constitutes acceptance of the revised terms.

The core terms apply equally to all supported wallets. Processing steps differ by provider — for example, Touch 'n Go eWallet and Boost use PIN confirmation, while GrabPay routes through its own app flow — but the account rules are the same.

Contact support by email with your registered account email address and account ID. We will confirm the request and respond with a data summary within the timeframe required under the applicable jurisdiction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.