Reference

What You Agree To When You Use 4dpick

These terms set out how your account works, how we handle your data, and what applies when you access 4dpick from Malaysia. Eligibility depends on local law and is available only where local law permits.

Account TermsData HandlingJurisdiction-Dependent AccessContact Your Rights

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DATA AND ACCOUNT SECURITY

How 4dpick Handles Your Account Data

We store only the data necessary to operate your account and process your transactions. Retention periods follow our operational requirements, and you can request deletion once your account is closed and any outstanding balance is cleared. Security on the account level uses SSL encryption across all connections, including when you complete a Touch 'n Go eWallet or GrabPay deposit.

Cookie Use

We use session and preference cookies to keep your account active across browser and mobile. You can manage cookie settings through your device browser without losing your account access.

Data Retention

Transaction records and account activity logs are retained for the period required by our operating obligations. Once that period passes and your account is closed, data is deleted on request.

Account Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security section and contact us via live chat.

Right to Request Changes

You may request corrections to your account details or ask for a full data export at any time. Submit the request through live chat or support email with your account number for verification.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a dispute over a transaction, or a request to access or delete your data, these are the channels we handle through. Each path routes to a team member who can action account-level requests — not a general inbox.

Team online

Live Chat

Open live chat from your account dashboard to raise a legal query or dispute. A team member will respond and can escalate account-access requests directly.

Email Support

Send your legal or data request to our support email address. Include your registered account number so we can locate your record and respond accurately.

Account Help Centre

The help centre inside your account lists standard request forms for data access, account closure and transaction disputes. Start there for faster resolution.

How Our Terms Apply to Your Account

4dpick Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

4dpick operates as a mobile-first platform and these terms apply each time you log in, make a deposit or request a withdrawal. Access to the platform is subject to the laws of your region — if local law restricts or prohibits online account activity of this

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kind, these terms do not grant you any right to proceed. We do not override local regulation. When you fund your account using Touch 'n Go eWallet, Boost or GrabPay, the transaction is processed under the payment provider's own terms in addition to ours. Your account
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wallet records all movement, and any discrepancy must be raised with our support team within the period stated in the account terms. We retain transaction records to meet our operational obligations. You may request a statement of your account history at any time by contacting support.
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Players in Ipoh and elsewhere in Malaysia are subject to the same jurisdiction-dependent eligibility conditions. We may update these terms when our services change; continued use of your account after a change notice constitutes acceptance. The current version is always accessible from this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal Questions About Your Account

These are the questions we hear most often about account rights, data handling and how our terms work in practice for Malaysia accounts.

Access and eligibility depend entirely on local law. We do not determine your legal position for you — check what your local regulations permit before opening or using an account.

Yes. Contact support via live chat or email with your account number and request a data export. We will action it within the timeframe stated in our data handling policy.

We retain transaction records for the required operational period after closure. Once that period ends, you can request full deletion by contacting our support team with your account details.

Yes, but only in part. Our terms govern the account-side of the transaction. Touch 'n Go eWallet and Boost each apply their own payment provider terms to the wallet side of every transfer.

Open live chat from your account dashboard and provide the transaction reference number and date. Our team will review the account wallet log and respond with findings within the stated period.

We post a notice when terms are updated. Continuing to use your account after that notice means you accept the revised terms. The current version is always available on this page.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ AccountRegister

What You Agree To When You Use 4dpick

How 4dpick Handles Your Account Data

Cookie Use

Data Retention

Account Security

Right to Request Changes

How to Reach Us on Legal Matters

Live Chat

Email Support

Account Help Centre

Common Legal Questions About Your Account

01 Does 4dpick operate legally where I am in Malaysia?

02 Can I request a copy of my personal data?

03 What happens to my data if I close my account?

04 Are my Touch 'n Go eWallet or Boost transactions covered by these terms?

05 How do I dispute a transaction on my account?

06 What if the terms change while my account is active?

Legal

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